Privacy Policy

1.What Information We Collect

When you use this website or contact us to check availability or book a stay, we may collect:

• Contact information: name, phone number, email address
• Reservation details: travel dates, number of guests, and any preferences or requests you share with us
• Communication records: messages you send us through our inquiry form, SMS, phone, or email
• Technical data: IP address, browser type, device information, and pages visited on our site, collected automatically through cookies and similar technologies

We do not collect payment card information directly through this website.

2.How We Use Your Data

We use the information you provide to:

• Respond to availability requests and coordinate bookings
• Communicate with you about your stay, including confirmations, reminders, and concierge coordination
• Improve our website and the guest experience
• Send promotional updates about Fox Villa Belize, only where you have opted in to receive them

We do not use your information for any purpose beyond what is described in this Policy without asking for your consent first.

3.SMS Opt-In Details

Program name: Fox Villa Belize Guest Updates

If you provide your mobile number and opt in through our inquiry form, you may receive SMS messages related to:

• Booking confirmations and availability responses
• Reservation reminders and pre-arrival coordination
• Concierge and guest services communications during your stay
• Occasional promotional offers or updates from Fox Villa Belize, where you have separately opted in to marketing messages

Message frequency varies depending on your booking activity and communication with our team. Message and data rates may apply.

Opt-in method: You opt in by submitting your phone number and checking the applicable consent checkbox(es) on our inquiry form. Consent is never pre-checked or assumed.

Opt-out: Reply STOP at any time to stop receiving messages, or HELP for assistance.

4.Cookies & Tracking

Our website uses cookies and similar tracking technologies to understand how visitors use the site, remember your preferences, and support basic site functionality. You can control or disable cookies through your browser settings; doing so may affect how parts of the site function.

5.Data Security

We use industry-standard safeguards, including SSL/TLS encryption for data transmitted through this website, to help protect your information. Where payment processing is involved through a third-party provider, that provider is responsible for maintaining PCI-compliant handling of payment data; we do not store full payment card information ourselves.

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security of your information.

6.Your User Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information, where applicable
• Opt out of SMS or email communications at any time

To exercise any of these rights, contact us using the information in Section 9 below.

7.Age Restriction

Our services and this website are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.

8.Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Staff and contractors directly involved in coordinating your stay (such as our concierge or boat captain), solely to fulfill your booking
• Service providers who help us operate our booking and communication systems, bound by confidentiality obligations
• Authorities, where required by law

As stated above, no mobile information is shared with third parties or affiliates for marketing or promotional purposes.

9.Contact Us